Return & Exchange Policy

At Eastele, we stand behind the quality of our products. If your experience is anything less than expected, our team is here to ensure a seamless resolution.

Defects & Shipping Issues

If you discover a defect or your order arrives damaged, please contact us immediately at info@eastele.com.au.

• Photos Required: To help us provide the fastest solution, please attach clear photos of the defect or damage to your email.

• Our Guarantee: For confirmed defects or items lost in transit, we will work directly with you to provide a replacement or a full resolution.

Change of Mind

We offer a 14-day return window starting from the day your parcel arrives. To be eligible for a return, please ensure:

• Condition: The item is in its original, unopened packaging and in resellable condition.

• Direct Purchase: The item was purchased directly from Eastele.com.au.

• Completeness: No parts are missing or damaged (unless due to our error).

How to Process a Return

1. Contact Us: Reach out to info@eastele.com.au to notify us of your return and receive the correct return details.

2. Shipping: Return shipping costs are the responsibility of the buyer. Please note that original postage costs are non-refundable.

3. Security: We highly recommend using a tracked shipping service. Eastele is not responsible for items that are lost or stolen during the return transit.